Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, protect, and share your personal information when you use our lottery services.
Last Updated: January 15, 2025
Introduction
Welcome to AussieJackpotZone.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our lottery services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.
This policy applies to all Australian lottery players and is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant state and territory gaming regulations.
Information We Collect
We collect various types of information to provide and improve our lottery services, ensure regulatory compliance, and protect our players.
Personal Identification Information
Account Registration Data: When you create an account, we collect your full name, date of birth, residential address, email address, phone number, and username.
Age Verification: To comply with legal requirements, we collect and verify government-issued identification documents (driver's license, passport, or other valid ID) to confirm you are 18 years or older.
Identity Verification: We may collect biometric data, photographs, or other verification information to prevent fraud and ensure account security.
Payment and Financial Information
Payment Processing: We collect payment card details (card number, expiration date, CVV), bank account information, or digital wallet credentials necessary to process lottery ticket purchases.
Transaction Records: All purchase histories, ticket receipts, transaction amounts, payment methods used, and timestamps are recorded for audit purposes.
Financial Verification: For winner payouts and anti-money laundering compliance, we may collect tax file numbers, bank verification documents, and proof of address.
Note: Payment card information is processed through PCI-DSS compliant payment processors. We do not store complete card numbers on our servers.
Lottery Participation and Winner Information
Game Activity: We record your lottery ticket selections, draw entries, quick-pick preferences, subscription settings, and participation frequency.
Winner Details: If you win a prize, we collect information required for payout processing, tax reporting, and regulatory compliance, including prize claim forms and winner verification documents.
Publicity Rights: Subject to your consent and applicable laws, we may collect information regarding your agreement to publicity, including photographs and statements, for winner announcements.
Important: Major prize winners may be required to provide additional verification and may have their names published as required by lottery regulations.
Location and Device Information
Geolocation Data: We may collect your IP address, GPS location, or device location to verify you are located in a jurisdiction where we are authorized to provide lottery services and to help you find nearby retail locations.
Device Information: We collect device type, operating system, browser type, unique device identifiers, and mobile network information to optimize our services and detect fraudulent activity.
Usage Data: We track pages viewed, features used, access times, referring websites, and navigation patterns to improve user experience and service functionality.
Communications and Support Data
Customer Service: When you contact us, we collect the content of your communications, support ticket information, chat transcripts, and email correspondence.
Marketing Preferences: We record your consent to receive promotional emails, SMS messages, push notifications, and other marketing communications.
Survey and Feedback: If you participate in surveys or provide feedback, we collect your responses and opinions to improve our services.
Responsible Gaming and Account Security
Self-Exclusion Records: If you choose to self-exclude or set gaming limits, we maintain records of your responsible gaming settings and exclusion periods.
Security Logs: We collect login attempts, password changes, security question responses, and other authentication data to protect your account.
Behavioral Monitoring: For responsible gaming purposes, we may analyze your gaming patterns, spending habits, and account activity to identify potential problem gambling behaviors.
How We Use Your Information
We use the information we collect for the following purposes, always in accordance with Australian privacy laws and lottery regulations.
Service Delivery
- • Process lottery ticket purchases
- • Enter you into draws and games
- • Manage your account and subscriptions
- • Send purchase confirmations and receipts
- • Notify you of wins and results
Security & Verification
- • Verify your age (18+ requirement)
- • Authenticate your identity
- • Prevent fraud and unauthorized access
- • Detect and investigate suspicious activity
- • Maintain account security
Legal Compliance
- • Comply with lottery regulations
- • Report to gaming authorities
- • Process tax obligations for winners
- • Meet anti-money laundering requirements
- • Respond to legal requests
Customer Support
- • Respond to your inquiries
- • Resolve technical issues
- • Process prize claims
- • Provide account assistance
- • Handle disputes and complaints
Responsible Gaming
- • Monitor for problem gambling signs
- • Enforce self-exclusion settings
- • Apply spending and time limits
- • Provide responsible gaming resources
- • Support player welfare initiatives
Service Improvement
- • Analyze website usage patterns
- • Optimize user experience
- • Test new features and games
- • Conduct research and analytics
- • Improve platform performance
Marketing (With Consent)
- • Send promotional offers
- • Notify about new lottery games
- • Share jackpot updates
- • Deliver personalized content
- • Conduct market research
Financial Processing
- • Process payments and refunds
- • Distribute prize winnings
- • Generate transaction receipts
- • Maintain financial records
- • Conduct financial reporting
How We Share Your Information
We may share your personal information with trusted third parties under strict confidentiality agreements and only as necessary to provide our services or comply with legal obligations.
Lottery Operators and Officials
We share necessary information with official lottery operators (e.g., Tattersall's, NSW Lotteries) to process your entries, validate tickets, and distribute prizes. This includes your name, ticket numbers, and contact information required for draw participation and winner verification.
Gaming Regulators and Authorities
As required by law, we disclose player information to state and territory gaming regulators, including the Victorian Commission for Gambling and Liquor Regulation (VCGLR), NSW Liquor & Gaming, and other relevant authorities. This includes transaction records, winner information, and compliance reports.
Payment Service Providers
Your payment information is securely shared with PCI-DSS compliant payment processors (Visa, Mastercard, PayPal, etc.) to process transactions. We do not store complete payment card details on our servers; this information is tokenized and handled by certified payment gateways.
Technology Service Providers
We use third-party technology services for website hosting, data storage, email delivery, customer support systems, and analytics. These providers have access to personal information only to perform services on our behalf and are bound by strict confidentiality obligations.
Law Enforcement and Legal Authorities
We may disclose personal information when required by law, court order, subpoena, or to comply with legal processes. This includes responding to law enforcement requests, preventing fraud, protecting rights and safety, and enforcing our terms and conditions.
Responsible Gaming Organizations
With your consent or when required by responsible gaming regulations, we may share limited information with gambling help services and counseling organizations to provide support and ensure player welfare.
What We Do NOT Share
We do not sell your personal information to third parties. Your data is never sold, rented, or traded to marketers, data brokers, or advertisers.
We do not share your information for unrelated marketing purposes without your explicit consent.
We do not disclose winner information publicly unless required by law or you have provided consent for publicity.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Essential Cookies
Required for basic site functionality, including:
- • Authentication and login sessions
- • Shopping cart and checkout processes
- • Security and fraud prevention
- • Age verification status
Functional Cookies
Enable enhanced features and personalization:
- • Language and region preferences
- • User interface customization
- • Saved favorite games
- • Remember me functionality
Analytics Cookies
Help us understand how visitors use our site:
- • Page views and navigation paths
- • Time spent on pages
- • Click and interaction patterns
- • Error tracking and diagnostics
Marketing Cookies
Used for targeted advertising (with consent):
- • Personalized promotional offers
- • Retargeting advertisements
- • Campaign effectiveness measurement
- • Interest-based content delivery
Managing Your Cookie Preferences
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect site functionality. You can also manage your cookie preferences through our cookie consent banner.
For detailed information about cookies we use and how to manage them, please visit our Cookie Policy page.
Data Security
Protecting your personal information is our top priority. We implement industry-leading security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- 256-bit SSL/TLS encryption for data transmission
- AES-256 encryption for stored sensitive data
- Secure, encrypted database systems
- Regular security audits and penetration testing
Access Controls
- Multi-factor authentication (MFA) for accounts
- Role-based access restrictions for staff
- Regular password updates and strength requirements
- Account activity monitoring and alerts
Infrastructure Security
- Firewalls and intrusion detection systems
- DDoS protection and traffic filtering
- Secure, geographically distributed data centers
- Regular backups and disaster recovery plans
Organizational Measures
- Staff training on data protection and privacy
- Confidentiality agreements with all personnel
- Incident response and breach notification procedures
- Compliance with PCI-DSS and ISO 27001 standards
Important Security Notice
While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices.
You can help protect your account by:
- • Using strong, unique passwords
- • Enabling multi-factor authentication
- • Never sharing your login credentials
- • Logging out after each session on shared devices
- • Reporting suspicious activity immediately
Your Privacy Rights
Under Australian privacy law (Privacy Act 1988), you have important rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used format within 30 days of your request.
Request method: Contact our privacy team or use your account dashboard to download your data.
Right to Correction
If your personal information is inaccurate, out-of-date, incomplete, or misleading, you have the right to request that we correct it. We will update your information promptly upon verification.
Request method: Update your profile in your account settings or contact customer support.
Right to Deletion
You can request deletion of your personal information, subject to legal and regulatory retention requirements. Some data must be retained for lottery compliance, tax reporting, and dispute resolution.
Request method: Contact our privacy team. Note: Account deletion may restrict future access to services.
Right to Restrict Processing
You can request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of data or assess a complaint.
Request method: Submit a written request to our privacy officer outlining your concerns.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
Request method: Use the data export feature in your account dashboard.
Right to Object
You can object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, subject to our legal obligations.
Request method: Use unsubscribe links in emails or adjust preferences in your account settings.
Right to Complain
If you believe we have breached your privacy rights, you have the right to lodge a complaint with us directly or with the Office of the Australian Information Commissioner (OAIC).
OAIC website: www.oaic.gov.au
How to Exercise Your Rights
To exercise any of these rights, please contact our Privacy Officer:
Phone:
+61 243 211 200We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Active Accounts
While your account is active, we retain all necessary information to provide services, maintain transaction records, and ensure compliance with lottery regulations.
Retention Period: Duration of active account plus applicable legal requirements
Inactive Accounts
If your account has been inactive for 12 consecutive months, we may archive or delete certain non-essential data while retaining records required for legal compliance.
Retention Period: Up to 7 years for regulatory compliance
Transaction Records
Purchase histories, ticket records, receipts, and financial transactions are retained to comply with tax laws, auditing requirements, and dispute resolution needs.
Retention Period: 7 years from transaction date
Winner Information
Prize claim records, winner verification documents, and payout information are retained for extended periods due to tax reporting and regulatory requirements.
Retention Period: 7-10 years, depending on prize value
Marketing Data
If you've consented to marketing communications, we retain your preferences until you withdraw consent or your account is closed, plus any legal retention period.
Retention Period: Until consent withdrawal plus 2 years
Security Logs
Security logs, access records, and fraud prevention data are retained to investigate incidents, maintain security, and meet cybersecurity regulations.
Retention Period: 2-5 years from log creation
Legal Retention Requirements
Australian lottery and gaming regulations require us to retain certain records for extended periods. These legal obligations override general data minimization principles and may prevent immediate deletion of your data upon request.
Regulatory bodies may require access to historical records during audits and investigations, necessitating longer retention periods for compliance purposes.
Children's Privacy
18+ Age Restriction
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. Participation in lottery games is restricted to adults 18 years and older as required by Australian law.
All users must complete age verification during registration. If we discover that we have inadvertently collected information from someone under 18, we will immediately delete that information and terminate the account.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@AussieJackpotZone.com so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:
-
Email Notification
We will send an email to the address associated with your account.
-
In-App Notice
A prominent notification will appear when you log into your account.
-
Website Banner
A banner will be displayed on our website announcing the changes.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may close your account.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Privacy Officer
Phone:
+61 243 211 200Customer Support
Phone:
+61 243 211 200Office of the Australian Information Commissioner
If you're not satisfied with our response to your privacy complaint, you can contact the OAIC:
Online:
www.oaic.gov.auPhone:
1300 363 992Related Legal Documents
For comprehensive information about our legal policies and your rights, please review these related documents.