Terms of Service
Please read these terms carefully before using our lottery services. By participating, you agree to comply with all conditions outlined below.
Important Notice
These Terms of Service constitute a legal agreement between you and AussieJackpotZone.com. By accessing or using our lottery services, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree to these terms, you must not use our services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.
1. Acceptance of Terms
By accessing, browsing, or using the AussieJackpotZone.com website and lottery services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, Cookie Policy, and Responsible Gaming Policy.
These terms apply to all visitors, users, and others who access or use our services. If you are using our services on behalf of an organization, you agree to these terms on behalf of that organization and warrant that you have the authority to bind that organization to these terms.
We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion. We will provide notice of material changes by posting the updated terms on this page and updating the "Last Updated" date. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.
2. Eligibility Requirements
Age Restriction: 18+ Only
You must be at least 18 years of age to participate in lottery games. This is a legal requirement under Australian law.
- Valid government-issued identification is required for registration
- Age verification is mandatory and strictly enforced
- Accounts found to be underage will be immediately suspended
Geographic Restrictions
Our lottery services are available only to residents of Australia. You must be physically located within Australian territory at the time of ticket purchase. Participation from outside Australia is prohibited and may result in account suspension and forfeiture of winnings.
Additional Eligibility Criteria
- You must not be an employee, contractor, or immediate family member of AussieJackpotZone.com or its affiliated lottery operators
- You must not be self-excluded from gambling activities or subject to any legal restrictions on gambling
- You must have the legal capacity to enter into binding contracts under Australian law
- You must not have been previously banned or suspended from our services for violations of these terms
3. Account Registration and Security
Account Creation
To purchase lottery tickets, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- You may only create one account per person
- All information provided must be truthful and accurate
- You must update your information promptly if it changes
- Duplicate or fraudulent accounts will be immediately closed
Identity Verification
We require identity verification for all accounts to comply with Australian gaming regulations and prevent fraud. You must provide valid government-issued identification and may be required to submit additional documentation.
Account Security
You are solely responsible for maintaining the security of your account credentials. You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.
Account Maintenance
We reserve the right to suspend or terminate accounts that remain inactive for extended periods, show suspicious activity, or fail to comply with verification requirements. You are responsible for ensuring your contact information is current so you can receive important account notifications.
4. Ticket Purchase and Transactions
Purchase Process
When you purchase lottery tickets through our platform, you agree to pay the specified ticket price plus any applicable fees. All ticket purchases are final and non-refundable except as required by law or at our sole discretion.
Payment Acceptance
We accept various payment methods including credit cards, debit cards, and approved digital payment services. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate.
- All transactions are processed securely using industry-standard encryption
- We do not store complete credit card information on our servers
- Payment processing is handled by certified third-party providers
Transaction Confirmation
Upon successful payment, you will receive a digital receipt via email containing your ticket details, transaction number, and draw information. This receipt serves as proof of purchase and must be retained for prize claiming purposes.
Pricing and Fees
All prices are displayed in Australian Dollars (AUD) and include applicable taxes. We reserve the right to modify ticket prices at any time, but changes will not affect tickets already purchased. Any service fees or transaction charges will be clearly disclosed before purchase completion.
Purchase Limits
We may impose limits on the number of tickets you can purchase per draw or per time period. These limits are in place to promote responsible gaming and prevent problematic gambling behavior. Attempts to circumvent these limits may result in account suspension.
5. Game Rules and Draw Procedures
Official Game Rules
Each lottery game is governed by official rules established by the respective lottery operator. By participating, you agree to abide by these official rules, which are incorporated into these Terms of Service by reference. Official rules take precedence in case of any conflict.
Draw Procedures
Lottery draws are conducted by authorized lottery operators at scheduled times. Draw results are determined by random number generation or mechanical drawing devices that comply with Australian gaming regulations. All draws are independently audited to ensure fairness and transparency.
Number Selection
- You may select your own numbers or use our quick-pick feature for random selection
- Number selections must comply with the specific game rules and format
- Once confirmed and paid, number selections cannot be changed or cancelled
Draw Results
Official draw results are published on our website and communicated to registered users. While we strive for accuracy, only results published by the official lottery operator are considered final. In case of discrepancy, the operator's official results prevail.
Cancelled or Postponed Draws
In rare cases, draws may be cancelled or postponed due to technical issues, regulatory requirements, or force majeure events. If a draw is cancelled, ticket purchases will be refunded. If postponed, tickets remain valid for the rescheduled draw unless otherwise specified.
6. Prize Claims and Winnings
Winner Notification
Winners are notified automatically via email and account notification. It is your responsibility to maintain accurate contact information and check your account regularly. We are not responsible for failed notifications due to incorrect contact details or technical issues with your email provider.
Claiming Your Prize
- Small prizes (under AU$1,000) are credited directly to your account
- Larger prizes require identity verification and may need in-person claim
- Division 1 prizes may require media release and publicity obligations
- All prizes must be claimed within the specified time period (typically 12 months)
Verification Requirements
Before prize payment, we may require additional identity verification, proof of eligibility, and completion of required forms. You must provide all requested documentation within specified timeframes. Failure to complete verification may result in forfeiture of winnings.
Prize Payment
Prizes are paid in Australian Dollars via bank transfer or approved payment method. Large prizes may be paid in installments or lump sum depending on game rules and your preference. Payment processing times vary based on prize amount and verification requirements.
Tax Obligations
Winners are solely responsible for any tax obligations arising from lottery winnings. In Australia, lottery prizes are generally not subject to income tax, but you should consult with a tax professional regarding your specific circumstances. We will provide necessary tax documentation as required by law.
Publicity Requirements
Major prize winners may be required to participate in reasonable publicity activities including photos, interviews, and press releases. By accepting a prize, you consent to the use of your name, likeness, and winning information for promotional purposes unless prohibited by law.
Unclaimed Prizes
Prizes that remain unclaimed after the expiration period will be forfeited and allocated according to lottery regulations, typically to future prize pools or charitable causes. We make reasonable efforts to contact winners, but unclaimed prizes are not refunded.
7. Payment Terms and Refunds
Payment Processing
All payments are processed securely through certified payment providers. We do not store your complete payment information. By submitting payment information, you authorize us to charge the specified amount for ticket purchases and any applicable fees.
Failed Transactions
If a payment is declined or fails, no ticket will be issued. We are not responsible for missed draws due to payment failures. You are responsible for ensuring sufficient funds and valid payment information before attempting purchase.
Refund Policy
Lottery ticket purchases are generally non-refundable. However, refunds may be issued in the following circumstances:
- Technical error preventing ticket issuance after payment
- Draw cancellation by lottery operator
- Duplicate charges due to system error
- Account suspension or termination by us for reasons other than terms violation
Refund requests must be submitted within 7 days of the transaction. Approved refunds will be processed to the original payment method within 10 business days.
Currency and Exchange Rates
All transactions are conducted in Australian Dollars (AUD). If your payment method uses a different currency, exchange rates and foreign transaction fees applied by your financial institution are your responsibility.
Chargeback Policy
Initiating a chargeback or payment dispute without first contacting us may result in immediate account suspension. We reserve the right to permanently ban accounts that abuse chargeback procedures or engage in fraudulent disputes.
8. Responsible Gaming Requirements
We are committed to promoting responsible gaming and protecting players from gambling-related harm. By using our services, you agree to participate responsibly and utilize available support resources if needed.
Your Responsibilities
- Play only with money you can afford to lose
- Set personal spending and time limits before playing
- Never chase losses or gamble to solve financial problems
- Seek help immediately if you feel gaming is becoming problematic
Available Tools and Protections
We provide multiple tools to help you maintain control over your gaming activity:
- Deposit limits (daily, weekly, monthly)
- Time limits and session reminders
- Self-exclusion options (temporary and permanent)
- Cooling-off periods before limit increases
Self-Exclusion
You may request self-exclusion from our services at any time. During the exclusion period, you will be unable to access your account or purchase tickets. Self-exclusion periods cannot be reversed or shortened, and any attempts to create new accounts during exclusion will result in permanent ban.
Support Resources
Free, confidential support is available 24/7. For more information about responsible gaming and support services, visit our Responsible Gaming page or contact Gamblers Help at 1800 858 858.
9. Prohibited Activities
The following activities are strictly prohibited and may result in immediate account suspension or termination, forfeiture of winnings, and potential legal action:
Strictly Forbidden
Account Violations
- Creating multiple accounts
- Sharing or selling account access
- Using false identity or information
- Account access from restricted locations
Fraudulent Activity
- Payment fraud or chargebacks abuse
- Ticket manipulation or tampering
- Fraudulent prize claims
- Money laundering activities
System Abuse
- Automated systems or bots
- Exploiting software vulnerabilities
- Reverse engineering or hacking attempts
- Circumventing security measures
Illegal Activities
- Underage gambling facilitation
- Collusion or organized fraud
- Violating gambling laws or regulations
- Using services for illegal purposes
Consequences of Violations
Violation of these prohibited activities may result in:
- Immediate account suspension or permanent termination
- Forfeiture of account balance and any pending winnings
- Permanent ban from all future services
- Legal action and reporting to law enforcement authorities
10. Limitation of Liability
To the fullest extent permitted by law, AussieJackpotZone.com and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.
Service Availability
We do not guarantee uninterrupted or error-free service. We are not liable for service interruptions, technical failures, or any resulting inability to purchase tickets or claim prizes, except where such liability cannot be excluded by law.
Third-Party Services
Our platform may integrate with third-party lottery operators, payment processors, and other service providers. We are not responsible for the actions, products, or services of these third parties. Your interactions with third parties are governed by their respective terms and policies.
Maximum Liability
In any case where we are found liable, our total liability shall not exceed the amount you paid for lottery tickets in the 12 months preceding the event giving rise to the liability, or AU$1,000, whichever is less.
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, secure, or free from errors or viruses.
Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, telecommunications failures, or other force majeure events.
11. Intellectual Property Rights
Ownership
All content on our platform, including but not limited to text, graphics, logos, images, software, and design elements, is the property of AussieJackpotZone.com or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.
License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial lottery participation only. This license does not include any right to:
- Reproduce, distribute, or display any content without permission
- Modify, reverse engineer, or create derivative works
- Use our trademarks or logos without written permission
- Frame, mirror, or republish any portion of our services
Trademarks
The AussieJackpotZone.com name, logo, and all related product and service names are trademarks or registered trademarks of AussieJackpotZone.com. You may not use these marks without our prior written permission. Other trademarks appearing on our site are the property of their respective owners.
Copyright Protection
We respect intellectual property rights and expect users to do the same. If you believe any content on our platform infringes your copyright, please contact us with detailed information about the alleged infringement.
12. Account Termination and Suspension
Termination by You
You may close your account at any time by contacting customer support. Upon account closure, you will forfeit any unused account balance (excluding legitimate winnings) and lose access to all services. Any pending transactions or prize claims must be resolved before closure.
Termination by Us
We reserve the right to suspend or terminate your account immediately, without prior notice, for any reason including but not limited to:
- Violation of these Terms of Service
- Fraudulent activity or suspicious behavior
- Failure to complete identity verification
- Extended period of account inactivity
- Request from regulatory authorities or law enforcement
Effect of Termination
Upon termination or suspension of your account:
- Your right to access and use our services immediately ceases
- Any pending ticket purchases will be cancelled and refunded
- Valid winnings will be paid according to normal procedures
- Unused account balance may be forfeited if termination is due to terms violation
Survival of Terms
Provisions relating to intellectual property, liability limitations, dispute resolution, and any other terms that by their nature should survive termination will remain in effect after account closure.
13. Dispute Resolution and Governing Law
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Victoria for resolution of any disputes.
Dispute Resolution Process
Before initiating any legal proceedings, you agree to attempt to resolve disputes through the following process:
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1
Contact Customer Support
Submit a detailed description of your complaint via our contact page or email. We aim to respond within 48 hours.
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2
Escalation to Management
If unresolved, your complaint will be escalated to senior management for review within 7 business days.
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3
External Dispute Resolution
If still unresolved, you may refer the matter to an independent dispute resolution service approved by relevant gaming authorities.
Regulatory Complaints
You may lodge complaints with the relevant gambling regulatory authority in Victoria. Contact information for regulatory bodies is available on our website and will be provided upon request.
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration against AussieJackpotZone.com, except where such waiver is prohibited by law.
Limitation Period
Any claim or cause of action arising from your use of our services must be filed within one year after the claim arose, or it will be permanently barred.
14. Contact Information
If you have questions about these Terms of Service or need to contact us regarding legal matters, please use the following contact information:
General Inquiries:
support@AussieJackpotZone.comLegal Department:
legal@AussieJackpotZone.comMailing Address
AussieJackpotZone.com Legal Department
Victoria, Australia
Please allow 5-7 business days for postal correspondence.
Business Hours
Our legal department operates Monday to Friday, 9:00 AM to 5:00 PM AEST. We aim to respond to all legal inquiries within 5 business days.
Document Requests
To request copies of your transaction history, account records, or other documentation, please submit a formal request via email to legal@AussieJackpotZone.com with your account details and specific document requirements.
Agreement Acknowledgment
By using our lottery services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a binding legal agreement between you and AussieJackpotZone.com.
Last Updated: January 2025 | Version 1.0
Questions About Our Terms?
Our customer support team is here to help clarify any questions you have about our terms of service or your rights as a player.